What is Virtual Customer Service and how it can improve your Company
Smart virtual assistants: how AI can support customer service Bosch Digital Blog While they are referred to as a virtual call center, agents will use various forms of communication such as calls, live chat, and email to talk to customers as well as other agents. Remote work flexibility attracts a diverse pool of talent from different geographic locations. With VCC, businesses can facilitate remote customer service and streamline their communication. Businesses may expand their customer support team by hiring multilingual virtual call center agents from various countries. It enables them to provide 24/7 customer support to a global customer base … Continue reading